Refund & cancellation

This policy applies to passes bought through ArdoPay by KS Verse, operated by Kamalesh Swargam (ArdoPay by KS Verse).

Event cancelled

If the organiser cancels the event, you get a full refund of the pass price to your original payment method. You don't need to apply: we start the refund automatically and email you when it's done.

Event postponed or changed

Your pass stays valid for the new date. If you can't attend the new date, you can ask for a refund within 7 days of the announcement.

Change of mind

Each event has its own refund policy, set by the organiser and shown on the checkout before you pay. Unless that policy allows it, passes are non-refundable for change of plans or no-shows.

Payment problems

• Charged but no pass? We automatically match the payment and either issue your pass or refund it, usually within 24 hours.
• Charged twice? The duplicate payment is refunded in full.

Timelines

Once approved, refunds are started within 3 working days. Your bank usually takes 5–7 working days to credit them. Convenience fees are refunded when the event is cancelled, and otherwise follow the event's policy.

How to ask

Email hello@ardopay.com with your order ID (it's in your pass email). We reply within 24 hours.